Conditions d'utilisation

Acceptance of Terms

By accessing or using the Dextra fitness application and website (collectively, the “Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. We reserve the right to update these terms at any time, and continued use of the Service constitutes acceptance of any modifications.

Description of Service

Dextra is a personalized fitness coaching platform that connects users with professional fitness coaches. Through the Service, your assigned coach creates and manages customized training programs and nutrition plans based on your goals, health profile, and progress. The Service includes features such as workout tracking, progress monitoring, periodic check-ins with your coach, body measurement tracking, and progress photo uploads.

Account

To use certain features of Dextra, you must create an account. You are responsible for:

• Providing accurate and complete registration information.
• Maintaining the security and confidentiality of your login credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.

You must be at least 16 years old to create an account. Dextra reserves the right to suspend or terminate accounts that violate these terms.

Health Information & Medical Disclaimer

Dextra is not a medical service. The workout plans, nutrition suggestions, and fitness recommendations provided through the app — whether created by your coach or generated by the platform — are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

During onboarding and periodic check-ins, you may be asked to provide health information including pre-existing medical conditions, injuries, medications, and physician clearance status. This information is used solely to help your coach tailor safe and effective programs for you. By providing this information, you acknowledge that:

• You should always consult your physician before starting any new exercise or nutrition program.
• Your coach is a fitness professional, not a medical doctor, and their guidance does not constitute medical advice.
• You are responsible for informing your coach of any health changes that may affect your ability to exercise safely.
• You participate in all training programs at your own risk and assume full responsibility for any injury that may result.

Coaching Relationship

When you are assigned a coach through Dextra, your coach will have access to your profile data, health information, body measurements, progress photos, workout logs, nutrition data, and check-in responses. This access is necessary to provide personalized coaching services. You understand and agree that:

• Your coach may view and use your data to create and adjust your training and nutrition programs.
• Communications and data shared with your coach are confidential and will not be shared with other users.
• You may request to change your assigned coach at any time by contacting support.

Abonnements et facturation

Dextra propose des formules d'abonnement gratuites et payantes. En souscrivant à une formule payante, vous acceptez ce qui suit :

• Paiement et renouvellement: Les formules payantes se règlent à l'avance pour une période fixe (par exemple un mois ou trois mois). Elles ne se renouvellent pas automatiquement. Pendant les 14 derniers jours d'une période, vous pouvez renouveler depuis votre compte ; la nouvelle période commence le lendemain de la fin de la période en cours, de sorte qu'aucun jour n'est perdu. Si vous ne renouvelez pas, votre accès au coaching prend fin à la fin de la période ; le programme préparé par votre coach est conservé pendant 60 jours et reprend là où vous vous étiez arrêté si vous renouvelez dans ce délai.
• Essai gratuit: Les formules payantes ne comprennent pas d'essai gratuit. La formule gratuite est disponible sans frais.
• Modification des prix: Nous pouvons modifier nos tarifs moyennant un préavis écrit d'au moins 30 jours. Les changements s'appliquent à partir de votre prochain paiement ; une période déjà payée n'est pas concernée.
• Remboursements: Les frais d'abonnement ne sont pas remboursables, sauf lorsque la loi applicable l'exige.

Content

Your Content: You retain ownership of any content you create or upload to Dextra, including workout logs, notes, progress photos, and profile information. By posting content, you grant Dextra a non-exclusive, worldwide license to use, display, and distribute that content in connection with operating the Service and providing coaching services.

Our Content: All workout programs, educational materials, branding, design, and software provided through Dextra are owned by Dextra Fitness Inc. and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from our content without written permission.

You agree not to:

• Post content that is unlawful, harmful, or infringing on others' rights.
• Use the Service for any commercial purpose without authorization.
• Attempt to reverse-engineer or interfere with the Service's operation.
• Use automated systems to access the Service without permission.

Termination

You may terminate your account at any time by contacting support or through your account settings. Dextra may suspend or terminate your access to the Service at any time, with or without cause, including for violation of these terms. Upon termination:

• Your right to access the Service ceases immediately.
• Your personal data, including health information and progress photos, will be deleted within 30 days.
• You may request an export of your data prior to account deletion.
• Any outstanding fees remain due and payable.

Limitation of Liability

To the maximum extent permitted by applicable law, Dextra Fitness Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of the Service. Our total liability for any claims arising under these terms shall not exceed the amount you paid to Dextra in the twelve (12) months preceding the claim.

Contact

If you have any questions about these Terms of Service, please contact us at:

• Email: support@dextra.tn
• Company: Dextra Fitness SARL, Tunis, Tunisia (online service)