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Dextra
01Account

Delete your account

You can delete your DEXTRA account and your personal data at any time. Deletion happens immediately and cannot be undone.

In the app

  1. 01Open DEXTRA and sign in.
  2. 02On Home, tap your picture at the top to open your Profile.
  3. 03Scroll down to “Danger zone” and tap “Delete account”.
  4. 04Confirm with “Delete”.

On older versions of the app, open the Profile tab in the bottom bar instead.

Your account is deleted as soon as you confirm, and you are signed out.

By email

If you can't use the app, write to support@dextra.tn from the email address of your DEXTRA account and ask us to delete it. We may ask you to confirm the request from that address before we delete the account.

Email support

What is deleted

  • Your name, email address, phone number, date of birth and profile picture
  • Your sign-in details (password, Google or Apple sign-in) and your sessions and notification tokens
  • The profile you filled in at sign-up, including health notes
  • Your progress photos
  • Your conversations with your coach, including voice notes, images and files
  • Your coach's private notes about you
  • All data received from Apple Health or Health Connect — none of it is kept, not even anonymised
  • Your in-app notifications and notification settings

What is kept only in anonymised form

This data is detached from your account and moved to a random identifier that is not linked to you. Contact details, notes and photos are removed from it. It is used only for statistics and to improve the service.

  • Completed workouts, sets and weights, and personal records
  • Programs and meal plans you followed, and your meal logs
  • Structured check-in answers (numbers, scales, measurements, multiple choice)
  • Answers to health questionnaires your coach reviewed (for example conditions, injuries, medications or allergies), with contact details removed
  • How you found DEXTRA (for example the page or campaign you came from)

What is kept, and why

  • Invoices, payments, subscriptions and payment proofs — for as long as tax and accounting law requires
  • The information needed to pay the coach who referred you
  • A security log of account activity — to protect the service against fraud and abuse
  • Reports made in chat by you or about you — for safety reasons

If you have a paid plan

Deleting your account ends your access to the plan. Plans don't renew automatically, so nothing will be charged afterwards. If you have a question about a payment, write to us before you delete your account.

Backups

Our database backups may still contain your data until those copies are replaced by newer ones.

Read the Privacy Policy